Privacy Policy 96m casino — Player Data Protection

96m casino understands that privacy is more than a legal obligation — it is the trust you place in us every time you use this platform. We take that trust seriously, and this Privacy Policy is written to give you a clear and honest picture of how your information is handled.

As an online casino platform serving players in Malaysia, we are subject to strict compliance requirements around customer data management. This includes the Know Your Customer (KYC) process, which is required to ensure platform security and prevent financial abuse.

This Policy applies to all users of the 96m casino platform, including website visitors, registered players, and VIP members. If you access our platform via a mobile app, the same policy applies fully to your use through that channel.

96m casino only collects data necessary to operate the platform safely and efficiently. We do not collect information beyond what is required for operational and compliance purposes. Below are the categories of data we collect along with the purpose of each:

Biometric data such as fingerprints or facial recognition is not collected by our platform. Any identity documents submitted for KYC purposes are retained only for the period required by compliance obligations and are then securely deleted.

The data we collect is used for specific and legitimate purposes. We do not use your data for any purpose other than those stated below without first obtaining your additional consent.

• Account Management: To create and manage your player account, process logins, and ensure the security of your account at all times.
• Transaction Processing: To securely verify and process all deposits and withdrawals in accordance with your chosen payment method.
• Legal Compliance: To fulfill KYC requirements, anti-money laundering (AML) obligations and reporting duties as prescribed by regulatory authorities.
• Platform Security: To detect and prevent fraud, bot usage, unauthorized access and other suspicious activities that could harm other players.
• Service Improvement: To analyze usage patterns in aggregate to improve the interface, speed and selection of games offered.
• Service Communications: To send important notifications related to your account such as transaction confirmations, security updates and policy changes.
• Marketing Communications: To inform you about promotions, bonuses and exclusive offers — only if you have consented to receiving such communications.
• Customer Support: To process and resolve inquiries, complaints or technical issues you submit to our support team.

96m casino does not sell or disclose your personal data to third parties for their own marketing or commercial purposes. However, there are limited situations where we need to share certain information with trusted parties to keep the platform running properly.

• Payment Service Providers: Payment gateways and financial institutions required to process your deposits and withdrawals. They are bound by strict confidentiality agreements.
• Game Software Providers: Game developer companies that provide content to our platform may receive non-personally identifiable game session data for technical purposes.
• Identity Verification Services: Registered and audited third-party KYC providers are used to verify identity documents in order to meet compliance requirements.
• Regulatory & Law Enforcement Bodies: We will disclose information when required by law, court order, or direction from a legitimate regulatory authority.

All third parties we work with are required to adhere to data protection standards equal to or exceeding those we practice. We conduct periodic reviews of our third-party partners to ensure ongoing compliance.

We continuously invest in cutting-edge security infrastructure to ensure your personal data is always protected. Our security approach is multi-layered — there is no single point of failure that can compromise the entire data protection system.

• 256-bit SSL encryption for all data transmitted between your device and our servers.
• User passwords are stored in hashed form using robust cryptographic algorithms — we ourselves cannot read your password.
• An active intrusion detection system (IDS) monitors network traffic 24 hours a day to identify suspicious activity.
• Access to personal databases is restricted by a least-privilege principle — each staff member can only access the data required for their specific role.
• Data backups are performed regularly and stored at physically separate locations.
• Penetration testing is conducted regularly by independent security teams to identify and address vulnerabilities.

While we take all reasonable steps to protect your data, no system can be guaranteed 100% secure against all cyber threats. In the event of a data breach involving your information, we will notify you within the timeframe required by compliance obligations.

96m casino uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website. They allow the platform to remember your preferences and ensure your gaming sessions run smoothly.

• Essential Cookies: Required for the platform to function correctly. This includes session authentication cookies, security tokens, and language settings. These cookies cannot be disabled.
• Functional Cookies: To allow the platform to remember your preferences such as display settings and game preferences for a more comfortable experience.
• Analytics Cookies: To help us understand how players interact with the platform so we can improve it. This data is collected in aggregate and does not personally identify you.
• Marketing Cookies: Used to display relevant promotional offers. You may opt out of these cookies through your web browser settings.

You can manage or delete cookies through your web browser settings at any time. Please note that disabling essential cookies may affect core platform functionality, including the ability to log in to your account.

As a 96m casino player, you have certain rights regarding your personal data. We respect these rights and will handle every request carefully and within a reasonable timeframe.

• Right to Access: You may request a copy of the personal data we hold about you in a readily readable format.
• Right to Rectification: If any of your data is inaccurate or incomplete, you have the right to request an immediate correction.
• Right to Erasure: You may request that your personal data be deleted, subject to our legal obligations to retain certain records.
• Right to Restrict Processing: In certain circumstances, you may ask us to restrict how we process your data while your request is being reviewed.
• Right to Object: You may object to the processing of your data for direct marketing purposes at any time.
• Right to Data Portability: You have the right to receive your data in a structured format that can be transferred to another service provider.

To exercise any of the rights above, please contact our customer support team via the in-platform live chat. Requests will be processed within 14 working days. In complex cases, this period may be extended to up to 30 days and you will be notified in advance.

96m casino does not retain your personal data longer than necessary for the purpose it was collected, or as required by law. Retention periods vary depending on the type of data and applicable compliance requirements.

• Financial transaction records and KYC data are retained for a minimum of 5 years in accordance with anti-money laundering compliance requirements.
• Game activity logs are retained for 2 years for audit and dispute resolution purposes.
• Customer support communication records are retained for 3 years.
• Account information that has been inactive for more than 3 years will be automatically deleted after notice has been provided to you.
• Aggregated analytical data that cannot identify individuals may be retained for longer periods for internal research purposes.

96m casino reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements, or service improvements. When significant changes are made, we will notify you via in-platform notifications or by email to your registered address.

The date of the latest update will always be displayed at the top of this document. We encourage you to review this page periodically, especially before registering or after receiving a change notice from us. Continued use of the platform after changes take effect means you agree to the latest version of this policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or the management of your personal data, our team is ready to assist you. We are committed to providing meaningful and timely responses to every privacy inquiry received.

• Live Chat: The fastest method — available 24/7 directly within the platform.
• Email: [email protected] — for written inquiries requiring documentation or attachments.
• Response Time: General inquiries are answered within 24 hours; data-related requests are processed within 14 business days.

For requests related to personal data rights, please clearly state the type of request (access, correction, deletion, etc.) along with your registered username or email so we can process your request more quickly and accurately.